bookmarks/PRINCIPLES.md

• Shared problems are solved faster
• Transparency forces authenticity and honesty
• Participative communities are more open to change
• Open standards provide business agility
• With more eyes, all typos are shallow
• Jon Prall - (2007) 85 Operations Rules to Live By

from my Bullet Journal

Values

• Learn the basics of a language before learning frameworks
• DRY (Don't Repeat Yourself) is not about code, but about knowledge
• Refactoring is a development technique, not a project
• Break rules, take risks.
• True leaders want everybody to be great.
• True leaders don't respect discipline.
• Build and grown trust otherwise it can't work
• Best way to convince is by giving an example / by showing it exists
• Everything we do expresses a need
• We often eat only what we already like / know
• We all criticize, we need to be aware of it
• Violence is an answer to unsatisfied needs
• Take pleasure in simple things
• Ban negative thoughts
• Take the time you need, don't go too fast
• Take risks
• Ask for help when struggling
• Don't do to others what you don't want done to you
• Write down your ideas and your Aha moments
• Share your feelings, don't hide your humanity
• Don't let other people decide your future for you
• Give your word.
• Say no rather than "I don't know" or "whatever you wish"
• Doing / saying nothing is already telling something
• Let go of control / release the need to control
• The faster you do a task the more you learn and the sooner you become satisfied
• The slower you do a task the more painful it will be
• Say thanks
• Smile
• Give, share
• Take time for you, for important things and people

Art of Questions

• Just ask
• Explain your misunderstanding
• Explain / state what you know / don't know
• Sound confident
• Have a come back
• Know first which answer type you're expecting : Opinion ? Factually correct answer ? Well reasoned judgment ?
• Avoid "yes" or "no" questions
• Dig deeper (5 Why...)
• Use the power of silence
• Don't interrupt
• Prepare the topic (know a bit what you are talking about)
• Check your assumptions (are you sure about what you think you know ?)
• Find the right person to ask
• Use correct grammar
• Keep the question simple
• Differenciate between open (Why ?) vs closed (when ? who ?) question types
• Explain why you are asking

Art of Communication

• Never use "never", always avoid "always"
• Suggest, don't criticize
• Don't make important decisions alone
• Don't cut communication, don't go away, don't flee
• Share your needs, your wills, your tastes / opinions
• Mutually listen to each other. Know how to listen. Use your right ear for listening (right ear = left brain)
• Feedback is important : Show interest (nod, smile, ...)
• Talk about the connection you have with the other person
• When you communicate a hard decision, don't hide behind emails, talk directly to your audience
• Use the SBI tool (Situation - Behavior - Impact)
• Assertiveness is ability to say yes to the person, no to the task
• Respond rather than react
• Prepare, verify carefully what you will communicate
• Check if your message has been heard and understood
• Expect / Give feedback
• Know the 7 C's : Clear Concise Concrete Correct Coherent Complete Courteous
• Set the main idea first
• Focus on your audience
• Avoid passive constructions
• Be open minded, don't think you know eveything about your audience
• Use the body language (physical and visual contact, ...)
• Stay calm : Wrap up then stop talking. Pause. Repeat. Ask clarification of a statement. Be clear.
• Look for humor.
• Look for compromise if the other cares about something not important for you
• Agree to disagree : take beak so everyone calms down
• Assert yourself : express (negative) opinions and needs positively. Ask for help. Learn from errors. Accept feedback. Say no
• Observe rather than interpret. Communicate facts not interpretations
• Understand people's needs/feelings
• Use non violent communication