2017-06-03 06:20:18 +00:00
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* Shared problems are solved faster
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* Transparency forces authenticity and honesty
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* Participative communities are more open to change
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* Open standards provide business agility
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2017-06-03 06:23:56 +00:00
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* With more eyes, all typos are shallow
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2017-06-03 13:34:51 +00:00
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* [Jon Prall](http://jprall.typepad.com/blog/2010/10/85-operational-rules.html) - (2007) 85 Operations Rules to Live By
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# from my Bullet Journal
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## Values
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* Learn the basics of a language before learning frameworks
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* DRY (Don't Repeat Yourself) is not about code, but about knowledge
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* Refactoring is a development technique, not a project
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* Break rules, take risks.
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* True leaders want everybody to be great.
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* True leaders don't respect discipline.
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* Build and grown trust otherwise it can't work
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* Best way to convince is by giving an example / by showing it exists
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* Everything we do expresses a need
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* We often eat only what we already like / know
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* We all criticize, we need to be aware of it
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* Violence is an answer to unsatisfied needs
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* Take pleasure in simple things
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* Ban negative thoughts
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* Take the time you need, don't go too fast
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* Take risks
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* Ask for help when struggling
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* Don't do to others what you don't want done to you
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* Write down your ideas and your Aha moments
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* Share your feelings, don't hide your humanity
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* Don't let other people decide your future for you
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* Give your word.
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* Say no rather than "I don't know" or "whatever you wish"
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* Doing / saying nothing is already telling something
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* Let go of control / release the need to control
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* The faster you do a task the more you learn and the sooner you become satisfied
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* The slower you do a task the more painful it will be
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* Say thanks
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* Smile
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* Give, share
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* Take time for you, for important things and people
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## Art of Questions
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* Just ask
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* Explain your misunderstanding
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* Explain / state what you know / don't know
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* Sound confident
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* Have a come back
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* Know first which answer type you're expecting : Opinion ? Factually correct answer ? Well reasoned judgment ?
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* Avoid "yes" or "no" questions
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* Dig deeper (5 Why...)
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* Use the power of silence
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* Don't interrupt
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* Prepare the topic (know a bit what you are talking about)
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* Check your assumptions (are you sure about what you think you know ?)
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* Find the right person to ask
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* Use correct grammar
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* Keep the question simple
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* Differenciate between open (Why ?) vs closed (when ? who ?) question types
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* Explain why you are asking
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## Art of Communication
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* Never use "never", always avoid "always"
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* Suggest, don't criticize
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* Don't make important decisions alone
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* Don't cut communication, don't go away, don't flee
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* Share your needs, your wills, your tastes / opinions
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* Mutually listen to each other. Know how to listen. Use your right ear for listening (right ear = left brain)
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* Feedback is important : Show interest (nod, smile, ...)
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* Talk about the connection you have with the other person
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* When you communicate a hard decision, don't hide behind emails, talk directly to your audience
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* Use the [SBI tool](https://www.mindtools.com/pages/article/situation-behavior-impact-feedback.htm) (Situation - Behavior - Impact)
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* Assertiveness is ability to say yes to the person, no to the task
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* Respond rather than react
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* Prepare, verify carefully what you will communicate
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* Check if your message has been heard and understood
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* Expect / Give feedback
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* Know the 7 C's : Clear Concise Concrete Correct Coherent Complete Courteous
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* Set the main idea first
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* Focus on your audience
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* Avoid passive constructions
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* Be open minded, don't think you know eveything about your audience
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* Use the body language (physical and visual contact, ...)
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* Stay calm : Wrap up then stop talking. Pause. Repeat. Ask clarification of a statement. Be clear.
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* Look for humor.
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* Look for compromise if the other cares about something not important for you
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* Agree to disagree : take beak so everyone calms down
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* Assert yourself : express (negative) opinions and needs positively. Ask for help. Learn from errors. Accept feedback. Say no
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* Observe rather than interpret. Communicate facts not interpretations
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* Understand people's needs/feelings
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* Use non violent communication
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