add 85 ops rules + notes from my bullet journal. TBC

I was used to keep a bullet journal for myself, but it's worth sharing what can be useful. In my bullet journal I'm used to update some lists such as : 
- art of questions
- art of communication
- values
- developer tips 
...
This commit is contained in:
Morgan 2017-06-03 15:34:51 +02:00 committed by GitHub
parent dcaedf076b
commit 4323db5ed7

View File

@ -3,3 +3,88 @@
* Participative communities are more open to change * Participative communities are more open to change
* Open standards provide business agility * Open standards provide business agility
* With more eyes, all typos are shallow * With more eyes, all typos are shallow
* [Jon Prall](http://jprall.typepad.com/blog/2010/10/85-operational-rules.html) - (2007) 85 Operations Rules to Live By
# from my Bullet Journal
## Values
* Learn the basics of a language before learning frameworks
* DRY (Don't Repeat Yourself) is not about code, but about knowledge
* Refactoring is a development technique, not a project
* Break rules, take risks.
* True leaders want everybody to be great.
* True leaders don't respect discipline.
* Build and grown trust otherwise it can't work
* Best way to convince is by giving an example / by showing it exists
* Everything we do expresses a need
* We often eat only what we already like / know
* We all criticize, we need to be aware of it
* Violence is an answer to unsatisfied needs
* Take pleasure in simple things
* Ban negative thoughts
* Take the time you need, don't go too fast
* Take risks
* Ask for help when struggling
* Don't do to others what you don't want done to you
* Write down your ideas and your Aha moments
* Share your feelings, don't hide your humanity
* Don't let other people decide your future for you
* Give your word.
* Say no rather than "I don't know" or "whatever you wish"
* Doing / saying nothing is already telling something
* Let go of control / release the need to control
* The faster you do a task the more you learn and the sooner you become satisfied
* The slower you do a task the more painful it will be
* Say thanks
* Smile
* Give, share
* Take time for you, for important things and people
## Art of Questions
* Just ask
* Explain your misunderstanding
* Explain / state what you know / don't know
* Sound confident
* Have a come back
* Know first which answer type you're expecting : Opinion ? Factually correct answer ? Well reasoned judgment ?
* Avoid "yes" or "no" questions
* Dig deeper (5 Why...)
* Use the power of silence
* Don't interrupt
* Prepare the topic (know a bit what you are talking about)
* Check your assumptions (are you sure about what you think you know ?)
* Find the right person to ask
* Use correct grammar
* Keep the question simple
* Differenciate between open (Why ?) vs closed (when ? who ?) question types
* Explain why you are asking
## Art of Communication
* Never use "never", always avoid "always"
* Suggest, don't criticize
* Don't make important decisions alone
* Don't cut communication, don't go away, don't flee
* Share your needs, your wills, your tastes / opinions
* Mutually listen to each other. Know how to listen. Use your right ear for listening (right ear = left brain)
* Feedback is important : Show interest (nod, smile, ...)
* Talk about the connection you have with the other person
* When you communicate a hard decision, don't hide behind emails, talk directly to your audience
* Use the [SBI tool](https://www.mindtools.com/pages/article/situation-behavior-impact-feedback.htm) (Situation - Behavior - Impact)
* Assertiveness is ability to say yes to the person, no to the task
* Respond rather than react
* Prepare, verify carefully what you will communicate
* Check if your message has been heard and understood
* Expect / Give feedback
* Know the 7 C's : Clear Concise Concrete Correct Coherent Complete Courteous
* Set the main idea first
* Focus on your audience
* Avoid passive constructions
* Be open minded, don't think you know eveything about your audience
* Use the body language (physical and visual contact, ...)
* Stay calm : Wrap up then stop talking. Pause. Repeat. Ask clarification of a statement. Be clear.
* Look for humor.
* Look for compromise if the other cares about something not important for you
* Agree to disagree : take beak so everyone calms down
* Assert yourself : express (negative) opinions and needs positively. Ask for help. Learn from errors. Accept feedback. Say no
* Observe rather than interpret. Communicate facts not interpretations
* Understand people's needs/feelings
* Use non violent communication