add 85 ops rules + notes from my bullet journal. TBC

I was used to keep a bullet journal for myself, but it's worth sharing what can be useful. In my bullet journal I'm used to update some lists such as : 
- art of questions
- art of communication
- values
- developer tips 
...

PRINCIPLES.md

@@ -3,3 +3,88 @@
 * Participative communities are more open to change
 * Open standards provide business agility
 * With more eyes, all typos are shallow
+* [Jon Prall](http://jprall.typepad.com/blog/2010/10/85-operational-rules.html) - (2007) 85 Operations Rules to Live By
+
+# from my Bullet Journal
+## Values 
+* Learn the basics of a language before learning frameworks
+* DRY (Don't Repeat Yourself) is not about code, but about knowledge
+* Refactoring is a development technique, not a project
+* Break rules, take risks.
+* True leaders want everybody to be great.
+* True leaders don't respect discipline.
+* Build and grown trust otherwise it can't work
+* Best way to convince is by giving an example / by showing it exists
+* Everything we do expresses a need
+* We often eat only what we already like / know
+* We all criticize, we need to be aware of it
+* Violence is an answer to unsatisfied needs
+* Take pleasure in simple things
+* Ban negative thoughts
+* Take the time you need, don't go too fast
+* Take risks 
+* Ask for help when struggling
+* Don't do to others what you don't want done to you
+* Write down your ideas and your Aha moments
+* Share your feelings, don't hide your humanity 
+* Don't let other people decide your future for you
+* Give your word. 
+* Say no rather than "I don't know" or "whatever you wish"
+* Doing / saying nothing is already telling something
+* Let go of control / release the need to control
+* The faster you do a task the more you learn and the sooner you become satisfied
+* The slower you do a task the more painful it will be
+* Say thanks
+* Smile
+* Give, share
+* Take time for you, for important things and people
+
+## Art of Questions
+* Just ask
+* Explain your misunderstanding 
+* Explain / state what you know / don't know
+* Sound confident
+* Have a come back
+* Know first which answer type you're expecting : Opinion ? Factually correct answer ? Well reasoned judgment ? 
+* Avoid "yes" or "no" questions 
+* Dig deeper (5 Why...)
+* Use the power of silence
+* Don't interrupt
+* Prepare the topic (know a bit what you are talking about)
+* Check your assumptions (are you sure about what you think you know ?)
+* Find the right person to ask
+* Use correct grammar
+* Keep the question simple
+* Differenciate between open (Why ?) vs closed (when ? who ?) question types
+* Explain why you are asking 
+
+## Art of Communication
+* Never use "never", always avoid "always"
+* Suggest, don't criticize
+* Don't make important decisions alone
+* Don't cut communication, don't go away, don't flee
+* Share your needs, your wills, your tastes / opinions
+* Mutually listen to each other. Know how to listen. Use your right ear for listening (right ear = left brain) 
+* Feedback is important : Show interest (nod, smile, ...)
+* Talk about the connection you have with the other person
+* When you communicate a hard decision, don't hide behind emails, talk directly to your audience
+* Use the [SBI tool](https://www.mindtools.com/pages/article/situation-behavior-impact-feedback.htm) (Situation - Behavior - Impact)
+* Assertiveness is ability to say yes to the person, no to the task 
+* Respond rather than react
+* Prepare, verify carefully what you will communicate
+* Check if your message has been heard and understood
+* Expect / Give feedback 
+* Know the 7 C's : Clear Concise Concrete Correct Coherent Complete Courteous 
+* Set the main idea first
+* Focus on your audience
+* Avoid passive constructions
+* Be open minded, don't think you know eveything about your audience
+* Use the body language (physical and visual contact, ...)
+* Stay calm : Wrap up then stop talking. Pause. Repeat. Ask clarification of a statement. Be clear. 
+* Look for humor. 
+* Look for compromise if the other cares about something not important for you 
+* Agree to disagree : take beak so everyone calms down 
+* Assert yourself : express (negative) opinions and needs positively. Ask for help. Learn from errors. Accept feedback. Say no
+* Observe rather than interpret. Communicate facts not interpretations
+* Understand people's needs/feelings
+* Use non violent communication