* Shared problems are solved faster
* Transparency forces authenticity and honesty
* Participative communities are more open to change
* Open standards provide business agility
* With more eyes, all typos are shallow
* [Jon Prall](http://jprall.typepad.com/blog/2010/10/85-operational-rules.html) - (2007) 85 Operations Rules to Live By

# from my Bullet Journal
## Values 
* Learn the basics of a language before learning frameworks
* DRY (Don't Repeat Yourself) is not about code, but about knowledge
* Refactoring is a development technique, not a project
* Break rules, take risks.
* True leaders want everybody to be great.
* True leaders don't respect discipline.
* Build and grown trust otherwise it can't work
* Best way to convince is by giving an example / by showing it exists
* Everything we do expresses a need
* We often eat only what we already like / know
* We all criticize, we need to be aware of it
* Violence is an answer to unsatisfied needs
* Take pleasure in simple things
* Ban negative thoughts
* Take the time you need, don't go too fast
* Take risks 
* Ask for help when struggling
* Don't do to others what you don't want done to you
* Write down your ideas and your Aha moments
* Share your feelings, don't hide your humanity 
* Don't let other people decide your future for you
* Give your word. 
* Say no rather than "I don't know" or "whatever you wish"
* Doing / saying nothing is already telling something
* Let go of control / release the need to control
* The faster you do a task the more you learn and the sooner you become satisfied
* The slower you do a task the more painful it will be
* Say thanks
* Smile
* Give, share
* Take time for you, for important things and people
* Keep in touch, maintain friendship
* Market yourself. You're putting on the effort, make sure you show it
* Go right to the point
* Ask why
* Keep your ability to be amazed by things and people, they won't last forever
* Act to fight perfectionism
* Take advantage of any opportunities that present themselves
* Physical and visual contact rather than emails, sms, chat
* Accept people as they are
* Select your friends
* More slow, minder stress
* Remain calm and quiet about everything which you will experience
* Reinvent yourself, evolve
* Grow and progress in love, work, leisure
* Be yourself, know yourself
* Be curious, observe and play (mentally, physically) with what surrounds you
* Be positive
* Be realistic, concrete
* Understand your goals and others' goals
* Taking notes, writing things down is a way to free your mind and not forget or lose anything. It's also a way to train your senses of observation and reflection
* Observe without judging, relate facts

## Art of Questions
* Just ask
* Explain your misunderstanding 
* Explain / state what you know / don't know
* Sound confident
* Have a come back
* Know first which answer type you're expecting : Opinion ? Factually correct answer ? Well reasoned judgment ? 
* Avoid "yes" or "no" questions 
* Dig deeper (5 Why...)
* Use the power of silence
* Don't interrupt
* Prepare the topic (know a bit what you are talking about)
* Check your assumptions (are you sure about what you think you know ?)
* Find the right person to ask
* Use correct grammar
* Keep the question simple
* Differenciate between open (Why ?) vs closed (when ? who ?) question types
* Explain why you are asking 

## Art of Communication
* Never use "never", always avoid "always"
* Suggest, don't criticize
* Don't make important decisions alone
* Don't cut communication, don't go away, don't flee
* Share your needs, your wills, your tastes / opinions
* Mutually listen to each other. Know how to listen. Use your right ear for listening (right ear = left brain) 
* Feedback is important : Show interest (nod, smile, ...)
* Talk about the connection you have with the other person
* When you communicate a hard decision, don't hide behind emails, talk directly to your audience
* Use the [SBI tool](https://www.mindtools.com/pages/article/situation-behavior-impact-feedback.htm) (Situation - Behavior - Impact)
* Assertiveness is ability to say yes to the person, no to the task 
* Respond rather than react
* Prepare, verify carefully what you will communicate
* Check if your message has been heard and understood
* Expect / Give feedback 
* Know the 7 C's : Clear Concise Concrete Correct Coherent Complete Courteous 
* Set the main idea first
* Focus on your audience
* Avoid passive constructions
* Be open minded, don't think you know eveything about your audience
* Use the body language (physical and visual contact, ...)
* Stay calm : Wrap up then stop talking. Pause. Repeat. Ask clarification of a statement. Be clear. 
* Look for humor. 
* Look for compromise if the other cares about something not important for you 
* Agree to disagree : take beak so everyone calms down 
* Assert yourself : express (negative) opinions and needs positively. Ask for help. Learn from errors. Accept feedback. Say no
* Observe rather than interpret. Communicate facts not interpretations
* Understand people's needs/feelings
* Use non violent communication