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 * [David McRaney](https://youarenotsosmart.com/2010/05/19/fanboyism-and-brand-loyalty/) - (2010) Fanboyism and Brand Loyalty
 * [David McRaney](https://youarenotsosmart.com/2013/05/23/survivorship-bias/) - (2013) Survivorship Bias
 * [Rachel Potvin & Josh Levenberg](https://dl.acm.org/citation.cfm?id=2854146) - Why Google stores billions of lines of code in a single repository
+* [Lenny Zeltser](https://zeltser.com/human-communications-cheat-sheet/) - Tips for Troubleshooting Human Communications | Human Communications Cheat Sheet
 
 # Creativity
 * [TED](https://www.ted.com/) - [Videos] Ideas worth spreading, usually in the form of short, powerful talks (18 minutes or less)