diff --git a/QUOTES.md b/QUOTES.md
index b188a7d..ac4f14a 100644
--- a/QUOTES.md
+++ b/QUOTES.md
@@ -15,3 +15,4 @@
 * In my experience teams that don't do scrum 'properly' work better. They focus more on their productivity than getting the process right - [Daniel Grant](https://twitter.com/djgrant_/statuses/436536267330039809)
 * One bad programmer can easily create two new jobs a year - David Parnas
 * How to stop time: kiss. How to travel in time: read. How to escape time: music. How to feel time: write. How to waste time: social media. - [Matt Haig](https://twitter.com/matthaig1/statuses/450238719858323456)
+* Sometimes it seems like 80% of my job is convincing decision makers to listen to the people who work for them. - [Jesse James Garrett](https://twitter.com/jjg/statuses/474987558154153984)